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Guia básico para profissionais do ramo de call center.
Aprenda com este guia métodos práticos para os auxiliar no trabalho e ajuda-los a suportar a carga de trabalho que o setor gera. Este guia foi escrito por uma profissional que atua na área, portanto te dará resultados.
1- História do Call center - quando surgiu e pra que serve;
2- Áreas em que o call center abrange;
3- O que é atendimento receptivo e ativo;
4- Métodos para se comportar diante do cliente.
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You'll receive access to Guia básico do call center by email. It may be an online course, an eBook, a series of video lessons, a service, an event, etc. This content will be accessed or downloaded through a computer, mobile phone, tablet, or any other digital device. You can also access the product you purchased on this page:
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