Ferramentas da Qualidade é um livro com 79 páginas que trata detalhadamente das metodologias mais utilizadas para se chegar a solução de problemas. Estas metodologias podem ser utilizadas isoladamente ou em conjunto inclusive com as etapas do MASP – Método de Análise e Solução de Problemas. Todas as metodologias discutidas trazem exemplos para que se possa compreender a elaboração. As metodologias aqui discutidas são: Técnicas para priorização de problemas (GUTD), Estratificação, Coleta de Dados, Brainstorming, Histograma, Diagrama de Pareto, Diagrama de Causa e Efeito e Análise de Problemas Potenciais.
Além dos exemplos, algumas destas metodologias trazem comentários adicionais. Ao final encontra-se uma Licença de Uso para aplicação em sua empresa, escola ou qualquer ambiente em que se busque soluções para problemas.
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