O Agente de Aeroporto é o representante da companhia aérea responsável por todo atendimento no aeroporto , sendo o cartão de visita da companhia aérea. Atua nos serviços de “check-in e check-out “, embarque e desembarque de passageiros, serviço de atendimento especial a passageiro VIP ou que requeira atenção especial (menores desacompanhados, idosos, gestantes, etc), setor de bagagens etc.
O objetivo principal deste curso é desenvolver e aperfeiçoar as habilidades nos profissionais para orientação de passageiros e cumprir as políticas e determinações das empresas aéreas.
Conteúdo do Curso:
> Normas e procedimentos
> Terminologia da Aviação
> Passageiros especiais
> Objetos Restritos
> Bagagem extraviada
> Exercícios para revisão
Profissional: mínimo 18 anos, ensino médio completo ou cursando.
Jovem aprendiz: Jovens com idade de 16 a 21 anos com ensino médio completo ou cursando.
Início: 03 de Março de 2018 - Sábado
Horário: 14h:00 às 18h:00 horas
Duração: 5 sábados
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