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Como falar com clientes pelo telefone, Mesmo não gostando de Falar ?

Business and Career
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Essas são as minhas “conclusões” dentro dos meus 17 anos de trabalho em

atendimento direto a cliente ao telefone.

Ao longo desses anos errei muitas vezes, mas aprendi com cada erro e isso

me ajudou a encontrar sempre as soluções mais criativas para os desafios do

dia a dia. Pois foi justamente por causa desses desafios que aprendi o que

dava certo com os clientes que eu atendia.

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