Atendimento TOP - Alto Nível de Atendimento é Possível?
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Este curso veio para confrontar nossa realidade de atendimento em Instituições de Saúde e levar a reflexão temas pouco ou nunca discutidos entre os gestores.
Independente do tamanho e da estrutura de uma empresa de saúde, recepcionistas e secretárias têm uma infinidade de tarefas, papéis, responsabilidades e obrigações. Embora os direitos e deveres possam variar muito de acordo com a descrição de cargos individuais, em geral, a maior parte do tempo de um recepcionista ou secretária é dedicado ao paciente.
Neste curso trataremos sobre:
- Comunicação com o paciente;
- Prioridade no atendimento;
- Inteligência emocional no atendimento;
- Sala de espera;
- Responsabilidades administrativas;
- Reconhecimento profissional;
- Comunicação interpessoal.
Carga Horária: 4h - Com certificado!
Vamos discutir sobre isso? Espero por vocês!
Profa. Daniela de Oliveira
Author
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