O Atendimento ao cliente é o elemento crucial para construir um negócio bem-sucedido. No mercado atual, altamente concorrido e focado na experiência e satisfação do consumidor, é impossível pensar em crescimento sem oferecer aos seus clientes um atendimento excepcional. Nos dias atuais, atender bem um cliente deixou de ser um diferencial e passou a ser uma regra de mercado. Com o curso de Atendimento ao Cliente, o aluno irá aprender não só as melhores práticas para oferecer um atendimento excepcional, como também, utilizar dessas técnicas para fidelizar e divulgar a sua marca.
- ATENDIMENTO AO CLIENTE
- VISITA AO CLIENTE
- TIPOS DE ATENDIMENTO
- QUALIDADE NO ATENDIMENTO
- PERFIS DOS CLIENTES
- PROCESSO DE QUALIFICAÇÃO
- ORGANIZAÇÃO DO AMBIENTE DE TRABALHO
- POSTURA NO ATENDIMENTO
- FIDELIZAÇÃO DOS CLIENTES
O curso de Atendimento ao Público do IDEC Cursos contempla a emissão de certificado de acordo com os padrões estabelecidos pelo MEC para complementação de horas.
Universitários, Servidores Públicos e Detentos
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It means that the product Atendimento ao Público - Curso de capacitação will be delivered 100% digitally. It may be an online course, an eBook, a series of video lessons, and so on. This content will be accessed or downloaded through a computer, mobile phone, tablet, or any other digital device. When you buy a digital product, you get a link via email with all the information to access the product.
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