Frequently Asked Questions

Will there be simultaneous interpretation for the talks?
Yes, there will be. Don't forget to get the equipment when you arrive and give it back at the end of the event.
Is the certificate issued online?
Yes. All participants will receive an online certification after their attendance at FIRE FESTIVAL.
Can pay the ticket in installments?
Yes! The price of the ticket can be paid in up to 12 installments with a credit card.
Can I buy more than one ticket?
Yes! You can buy up to five tickets at the same time. If you wish to buy more than five tickets, please contact fire@hotmart.com.
Are there any service fees?
No! You only pay the price of the ticket, without having to worry about other fees.
Can I pass on my ticket to someone else?

If you cannot attend FIRE, there are two actions that can be taken.

The first one is to request a refund, which must be done through our support - hotmart.com/support. Remember that the refund period is of 7 business days after the purchase.

If you want to transfer your ticket to someone else, you must also contact our support team - hotmart.com/support - to provide the information you registered and the information of the person to whom the ticket will be transferred.

It's important to highlight that we are not held responsible for tickets sold through unofficial channels.

Can I buy a ticket from a third-party?

If the ticket is purchased from a third-party, not made directly through Hotmart's checkout, Hotmart will not be held legally and/or financially responsible for it.

How will the registration take place on the day of the event?
A registration team will be available in the morning (time to be announced) on September 27. However, the event will start one hour later. Try to get to the venue early to avoid queues, and to avoid missing anything.
What if I can't register before the event starts?
You will have the opportunity to register during the event, even on the other days, if you don't go to the first one. If you have already registered on September 27, it won't be necessary to register once again. But remember to take you card every day.
Can I buy a ticket for only one day of the event?
No. The Smart Zone ticket and the VIP Zone ticket will provide access to all the days of the event.
Is there any tax included in the price of the ticket? Which one?
In the price of the ticket, we have the following Brazilian taxes included: ISSQN, which corresponds to 5% of the total price, and Pis/Cofins, which corresponds to 3.65% of the total price.
Do you issue an invoice?
In accordance with the special regimen adopted with the city hall of Belo Horizonte, Hotmart will issue a receipt that has the same validity of an invoice. After the purchase has been completed, the receipt is generated automatically and sent to the registered email address. If you don't "receive it", please contact support@hotmart.com and request a duplicate.
Are there any special deals for plane tickets?
Yes! If you are attending FIRE 2018, LATAM Airlines is offering up to 25% off on plane tickets* for you to come to the event. Contact LATAM Travel (in Brazil) at 0300 826 7337 and use the E0DUN code to learn about the special deals. They are available Monday through Friday from 8:30 AM to 6:30 PM (Brazilian time).
  • Exclusive deal for event participants;
  • Prices are subject to availability of seats and rules/restrictions for each fare;
  • Valid only for boarding from September 23rd to October 10th for Brazil/Belo Horizonte/Brazil;
  • 10% off on special fares;
  • In case of outward or return trips taken out of the negotiated period, the discount does not apply;
  • Discount is not valid for Mega Promo fares;
  • Discount valid for routed operated by LATAM;
  • Ticket issuing made via LATAM Travel, due to its nature, will have a fixed service fee of 40 BRL.
How can I become a sponsor to FIRE Festival?
To learn more about sponsorship quotas, please contact us at fire@hotmart.com.
Haven't found the answer to your question?
Contact us at the email fire@hotmart.com or via WhatsApp +5531 98435-4616.