Hotmart - Política de Privacidade
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Terms of Purchase

TERMS AND EXPRESSIONS

For the purpose of these Terms of Purchase, the terms and conditions written in capital letters shall be adopted and carry the following meanings:

(a)HOTMART - The online platform aiming to approximate PRODUCERS, AFFILIATES, and potential BUYERS interest in the CONTENT promoted by means of the technological tools available on the platform;

(b)DIGITAL PRODUCT - Content in varied digital formats (video, audio file, text, software, etc.) created by the PRODUCER or a third party who has authorized PRODUCER granting exclusive rights to market it, which is made available by PRODUCER to release, promote, and market upon using the technological tools available on the HOTMART PLATFORM;

(c)PRODUCER - User who owns the intellectual property rights to a CONTENT or who has a valid license to market with exclusive rights the CONTENT and who uses the technological tools on HOTMART to make feasible the release, promotion, and market of said CONTENT. Users who act in partnership with the main PRODUCER will also be considered PRODUCERS.

(d)AFFILIATE - User who registers on HOTMART program of CONTENT promotion, and, by using the technological tools in the HOTMART PLATFORM, releases CONTENT made available by a given PRODUCER on websites, blogs, web pages, social media, etc. and is paid commission if any business is completed due to his promotional actions;

(e)BUYER - User who purchases CONTENT by using the technological tools made available on the HOTMART PLATFORM.

GENERAL GUIDELINES

Any additional information about the DIGITAL PRODUCT shall be raised by the BUYER directly with the PRODUCER after the purchase. BUYER will receive the email to contact PRODUCER;

BUYER’s contact information, such as email, telephone number, etc. may be provided to PRODUCER and/or PRODUCER’s promotion partner, the AFFILIATE;

BUYER is the sole responsible for providing, at the time of the purchase, the required information (e.g.: name, email, etc.), which are both valid and up-to-date, whereas the adequacy of these is indispensable for the delivery of the DIGITAL PRODUCT purchased. Therefore, BUYER exempts HOTMART and PRODUCER from liability both concerning problems in access to the content and the product not being delivered if this derives from the incorrect insertion of data at the moment of the purchase;

This purchase can be annulled and/or have the Affiliate commissions cancelled if it is identified that the Affiliate is making the purchase from his own Affiliate link or if the BUYER information is not totally filled out with real information about the BUYER;

If the purchase is started by a BUYER who has already made more than one refund request to HOTMART, the purchase might not be approved;

The conclusion of the purchase confirms the awareness and agreement of the BUYER regarding these Terms of Purchase.

For problems and questions about the purchase, such as payment options, product access, refund, and support in general, we require the BUYER to get in touch with our support at the email soporte@hotmart.com;

To solve questions especifically related to the content of the DIGITAL PRODUCT purchased, BUYER shall get in touch with PRODUCER and his team;

The purchase will show on your credit card invoice as purchased at HOTMART, however, it is worth emphasizing that this is a mere identification on the credit card invoice, once the DIGITAL PRODUCT has not been created by HOTMART, which holds no responsibility for it content, functionality, characteristics, offers, and publicity.

DELIVERY OF THE ACCESS INFORMATION

The deadline to deliver the DIGITAL PRODUCT may vary according to the payment method, for example:

Bank Slip Payments (limited to some countries), up to 72 hours;

Credit Card, up to 24 hours;

Direct Debit (limited to some countries), up to 8 hours.

PURCHASE REFUND

The deadline to cancel the purchase from 7 to 30 days set by the PRODUCER to his DIGITAL PRODUCT runs from the moment the sale is complete. Therefore, the BUYER is responsible for checking, immediately, if the access to the DIGITAL PRODUCT purchased was granted. To this end, if there is any technical problem duly proved by the BUYER to access the content purchased, the cancellation deadline will be on hold until the problem is solved, when it will start counting from where it had stopped.

In the case of refund, the BUYER may be refunded through direct debit or refund on the credit card, depending on the payment method used at the time of the purchase. The refund can take up to 30 days to be credited in the case of direct debit and, from 30 to 60 days when it’s refunded through credit card.

Refund requests imply the return of the full amount of the purchase and never in parts. This applies to all the products made available through the HOTMART PLATFORM by PRODUCERS.

OBLIGATIONS OF HOTMART

HOTMART is a platform for the distribution of DIGITAL PRODUCTS without any employment relationship or of any other nature but the rendering of services of technology and digital distribution to PRODUCERS. Therefore, HOTMART is not legally nor financially liable for the DIGITAL PRODUCT purchased since its content, functionality, quality, offer, and promotion are of full responsibility of the PRODUCER who created it and made it available through the platform.

By completing the purchase, the BUYER agrees and accepts in full and without restrictions HOTMART’s Terms of Use and Privacy Policy, whose complete version can be accessed in this link. Therefore, the reading of said documents is highly recommended.

OBLIGATIONS OF PRODUCER

The creator of the DIGITAL PRODUCT (PRODUCER) is solely and exclusively responsible for the DIGITAL PRODUCT in all legal and financial matters. Any out-of-court or legal questioning about the content of the DIGITAL PRODUCT purchases, its characteristics, quality, features, offer, and advertisement must be done directly with the PRODUCER through the email address provided or another contact method available.

There is a warranty period from 7 to 30 days ensured by the PRODUCER to request the cancellation of the purchase in case of any defect/inconsistency of the PRODUCT.

PURCHASES THROUGH SMART INSTALLMENT (limited to some countries)

If the purchase of the DIGITAL PRODUCT was made through Smart Installment (payment in installments in a currency that is not Brazilian Real), according to the offer and policies created under the responsibility of the PRODUCER, the BUYER is hereby aware that the non compliance with any of the installments will incur in the access block to the DIGITAL PRODUCT purchased. Furthermore, the BUYER who did not fulfil his obligations may be prevented from making new purchases of DIGITAL PRODUCTS registered on the HOTMART PLATFORM.

PURCHASES IN FREE TRIAL PERIOD

If the DIGITAL PRODUCT is made available in Free Trial Period, as per clarification this mode represents a free usage period. This period (Free Trial Period) will have the duration established by the PRODUCER and has the sole purpose of allowing interested parties to try the digital content within the established period.

It is worth emphasizing that if the BUYER does not formally cancel the Free Trial Period at the end of its deadline, the PRODUCER responsible for the DIGITAL PRODUCT will start automatically charging for the payment referring to the subscription of the DIGITAL PRODUCT, whose purchase will be regulated by the Terms of Purchase herein.

PURCHASES MADE IN THE EUROPEAN UNION

If the purchase is performed by a subject located in the European Union, a valid VAT identification number may be provided by BUYER, in order to identify itself as a business customer and, therefore, as a VAT taxable person. However, if BUYER does not provide a VAT identification number or a valid VAT identification (you can verify it on: http://ec.europa.eu/taxation_customs/vies/vatResponse.html) within reasonable time, Hotmart B.V will consider it as a non-taxable person. In this aspect, you, BUYER, agree that a 48-hour period, after the purchase request, will be considered reasonable time to provide a valid VAT identification number, if applicable.